Shipping policy
Buying and ordering online
TRANSPORT AND DELIVERY
Basic transport costs:
Techniques Chasse & Pêche offers free delivery to Quebec residents with any purchase of 0 or more before taxes.
When purchasing firearms, the fixed shipping cost is .
We use Canada Post shipping services and a tracking number is automatically generated when the order is shipped.
Special transport costs*:
Higher freight charges may apply in the following situations:
- Delivery location far from the Center of Quebec;
- Delivery location more difficult to reach for carriers (example: Îles de la Madeleine, Havre-Saint-Pierre, etc.);
- Delivery of bulky product, over 20 lbs or with the mention oversized (example: snowshoes, tents, crossbows, rowing, fishing rods, etc.);
- Delivery of bulky, heavy or oversized products (example: snowshoes, tents, crossbows, rowing, fishing rods, etc.);
- When purchasing combined, the size of the shipping box becomes oversized or the weight of the total shipment is heavier;
- If the purchased product is considered fragile by our carriers, a special handling surcharge is added to the delivery cost;
- If the purchased product is considered a hazardous material (example: butane, propane, firearm, ammunition) by our carriers, a supplement may be added to the delivery cost;
PAYMENT TERMS
Online orders are payable by credit card (Visa or Mastercard). Please note that all prices are in Canadian dollars.
About sales tax:
Sales taxes are determined according to the delivery address of the orders, in accordance with the tax rates established for each of the Canadian provinces.
RETURN AND WARRANTY
Merchandise return policy:
It should be noted that a period of 10 days from the date of receipt of the order is granted to notify us of the return of a product for a store credit.
Contact our customer service to obtain a return merchandise authorization.
In the event of a defective, non-compliant or damaged product, Techniques Chasse & Pêche will cover the transport costs. In all other cases, the costs are borne by the customer.
Material guarantee when selling online:
Techniques Chasse & Pêche honors manufacturers' warranties for products sold online. To find out what to do, contact our customer service. Contact customer service at 450-656-6446. No refund, exchange only. Firearms, crossbows and underwear are not exchangeable or refundable.